Shipping Policy

At The Plant Place, we carefully package every order to help ensure your plants, terrariums, kits, gifts, and other products arrive safely and in great condition. Please review our shipping policy below before placing your order.

Orders are typically processed within 2–4 business days after payment is received.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that custom orders, large orders, or orders containing products that require additional preparation may take longer to process. If there is a significant delay, we will contact you with an updated estimated shipping date.

We currently ship orders within the United States.

Available shipping methods and estimated delivery times will be displayed at checkout. Delivery times are estimates and are not guaranteed, as shipping carriers may experience delays due to weather, holidays, high shipping volumes, or other circumstances beyond our control.

Once your order has shipped, you will receive tracking information when available.

Please note: The Plant Place is not responsible for delays caused by the shipping carrier after an order has been shipped.

Some products sold by The Plant Place contain live plants, including succulents, cacti, air plants, and other living plant materials.

We take special care when packaging live plants for shipment. Depending on weather conditions and the time of year, we may adjust shipping schedules to help protect plants from extreme heat, cold, or other potentially damaging conditions.

If extreme weather is expected, we may temporarily delay shipment until conditions improve. If your order is affected by a weather-related delay, we will contact you.

Because live plants are living products, some minor changes may occur during shipping. This can include slight movement, soil displacement, or minor cosmetic changes. These are generally normal and do not necessarily indicate that the plant is unhealthy.

Please make sure your shipping address is complete and accurate before placing your order.

The Plant Place is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong shipping address, please contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made once an order has been processed.

We carefully package our products, but occasionally damage may occur during transit.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number


• A description of the issue


• Photos of the damaged product and packaging

Photos are important so that we can evaluate the damage and work with you to determine the appropriate resolution.

If your package appears to be lost or has not arrived within a reasonable amount of time after the expected delivery date, please contact us so we can help investigate the shipment.

At this time, The Plant Place ships to addresses within the United States. We do not currently offer international shipping.

Certain products may have additional shipping restrictions due to their size, materials, or live-plant contents.

Shipping charges are calculated and displayed at checkout based on the products ordered, shipping destination, package size, and available shipping method.

Any applicable shipping charges will be shown before you complete your
purchase.

If you have questions about your shipment, delivery, or an order you have placed, please contact The Plant Place and include your order number whenever possible.

The Plant Place
263 Hwy 36E
Middletown, New Jersey 07748
Phone: (732) 391-3054
Email: ThePlantPlaceUSA@gmail.com